Shipping policy

Clifton House Shipping Policy

We take great care in preparing and packaging your order so it arrives safely and beautifully. Please review the details below regarding our shipping process and policies.

Processing Time

Orders are typically processed and shipped within 24–48 hours (excluding weekends and holidays). During high-volume periods, processing times may be slightly longer, but we always strive to ship as quickly as possible.

Shipping Methods & Carriers

We ship via FedEx, UPS, or USPS, selecting the fastest and most economical option for your location and order size. Once your order ships, you’ll receive a tracking number by email so you can follow its journey to your doorstep.

Shipping Destinations

At this time, Clifton House ships within the United States only. We do not currently offer international shipping.

Shipping Costs

Shipping rates are calculated at checkout based on package weight and destination. We occasionally offer free shipping promotions—be sure to subscribe to our newsletter or follow us on social media for updates.

Packaging & Fragile Items

Each order is packaged with care to ensure your items arrive in perfect condition. Fragile décor pieces are carefully wrapped and cushioned to provide extra protection during transit.

Lost, Delayed, or Returned Packages

If your package appears delayed or lost, please contact the carrier first using your tracking number. If you need further assistance, reach out to us at info@cliftonhousedecor.com and we’ll be happy to help.
If an order is returned to us due to an incorrect address or failure to accept delivery, the customer will be responsible for reshipment costs.

Damaged Items

If an item arrives damaged, please contact us within 5 days of delivery at info@cliftonhousedecor.com with your order number and photos of the item and packaging. We’ll make it right as quickly as possible.